Refund Policy
Last Revised: 15 May 2024
Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us
unless specifically stated otherwise on our product/service pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each order. If due to any reason, unavoidable circumstances or beyond the limitations if we receive any refund request then the following policy shall govern such refund.
Products purchased from Desi Racks (Avarch Technologies LLP) (the “Company”) may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by the Company in accordance with the terms and conditions of the applicable product or service agreement (see here).
“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with the Company’s customer service within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
We have all right to see whether the refund is eligible, the same shall be processed only if your request for refund has been accepted by us. Any request for the refund shall be raised from registered email or from member’s login (https://my.desiracks.com).
Products purchased from our website shall be refunded in the following manner:
- For Domain Users: Domain registration cost cannot be refunded as a user can use this domain from anywhere with any hosting provider.
- For Web Hosting Users: We do provide a refund within 30 days from the date of order. We will provide a full refund of hosting service cost.
- In any case refund will not exceed payment that user has paid for the service.
- Refund money shall be transferred within 10-15 working days as soon as we receive a written intimation from you. It shall be transferred to the same A/c or through same payment gateway through which you have made the payment and in the event refund has to be processed through another account the same shall be intimated in writing to Us. If the refunds have to be processed through another account then the user should email us the Indian Bank account details, so that transfer can be initiated by NEFT, cheque or IMPS, the refund date for this shall only be counted from the date we receive the required notification from the user.
User can ask for refund as credit balance in his/her billing profile so that he/she can use that fund for purchase of other service from Us.
